Rude agent and disconnection of my subscription

I had DSTV on the 16th of December and I was told I should pay R305 which I did then 10 days later my subscription is suspended, I called DSTV and I spoke to Nokuthula who dropped the call on my ear, she was rude and she didn't want to listen to me. I don't understand why should I pay over R1000 for Compact plus in 1 month. This Nokuthula woman didn't want to listen to me or ear where I'm coming from. I need DSTV to contact me and find a way forward with my query. I don't understand why am I required to pay twice in 1 month