Rude Agent

I am so disappointed with the service I got this morning. I called in with an enquiry about my services being disconnected after requesting to change my debit order date. And the extra charges I suddenly had to pay for, when no attempt was made to debit from my account. I got through to one very rude agent called Feredeline Mdani, who couldn't care less about properly explaining to me what the extra charges were for. She instead insisted the extra charges are for the NINE insurances I have on my account, even after explaining countless times to her that I only have 2 insurances for my TWO decoders. She instead told me how she doesn't work for the insurance company and how I must call them to fix it. At one point she put the phone on the side and I was literally speaking to myself with no response. When she came back, I asked to speak to a Supervisor. She put me on hold for almost 10 minutes until I hung up.

I made another call and got through to Linathi (I didn't get her surname). She was an angel, she properly explained the charges to me and also confirmed I only have 2 insurances like I tried explaining to the rude agent.

Next time, hire people who actually want to help customers. It would be nice.