rude agent

I noticed that previous episodes of my favorite soapie were not available, I used the whatsapp platform to ask why is this, I was transferred to an agent named Sihle who was extremely rude to me. I am paying R918 to dstv monthly and if this is the way you treat your paying customers, you are going to lose customers. I am so disgusted that you hire and keep agents like these that cannot assist and speak professionally with customers, I am expecting feedback before the end of the day before I take this further.