Rude agent

I am extremely disappointed and upset about a call I received ***) from one of your consultants today regarding the warranty for my decoder. Despite clearly explaining that I was not interested in taking the warranty, the agent insisted aggressively and attempted to pressure me into accepting it.

What’s even more unacceptable is that when I requested the agent’s name for reference, they refused to provide it and proceeded to speak rudely and insult me. This behavior is completely unprofessional and disrespectful, especially towards a paying customer.

I expect this matter to be investigated urgently, and appropriate action to be taken against the consultant involved. Please also ensure that your representatives treat customers with respect and understand that forcing a service on someone is not acceptable.