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nozipho V
1 reviews | Active since Aug 2013
17 Aug 2015, 11:37
Rude agent
On Saturday I called the call centre wanting to upgrade to compact.I got through to Ida who was rude , didn't seem to be interested in the call.I had to call back to make sure that the service was upgraded.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 11:11Hello Nozipho Vilana,
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
We tried to search for your details provided, however could not find any information. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
We tried to search for your details provided, however could not find any information. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 11:11
Official
Hello Nozipho Vilana,
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
We tried to search for your details provided, however could not find any information. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please be advised that we have escalate your complaint to the people that dealt with your query to resolve immediately.
We tried to search for your details provided, however could not find any information. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,