1 reviews | Active since Mar 2009
Rude advisor ask client why you LYING about paying
DSTV incorrectly suspended my service. This was done Wednesday evening. Yesterday 28/01 I called *** 5 times from my cell, I am told SYSTEM DOWN CAN YOU PLEASE CALL US BACK IN AN HOUR -This is extremely poor service, if your system is down you should call your client back. Second call *** (asked for call back) never received. Loaded online complaint with proof of payment attached -*** (still nothing)- called again this morning spoke to advisor R Thelingoane./ very rude when I explained the above SHE RUDELY asked me WHY ARE YOU SAYING YOU MADE A PAYMENT WHEN YOU DIDNT which made me extremely angry: I asked for supervisor Ntabiseng to call me before 09:00- needless to say I am still waiting: <br> Payment date: 23/01/2016<br> Nedbank reference number: ***3/NEDBANK/***<br> Biller reference number: 2016-01-23T20:04:02.781+02:00
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert