RJ
Ruben J
1 reviews | Active since Dec 2020
09 Dec 2020, 10:11
Ruben
I have been phoning them Every day since last week Monday just to phone me in connection with the new price lock deal and I'm still waiting for someone to call me this is not right
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 12:02 Hi Ruben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2020, 12:02
Official
Hi Ruben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 17:14Hi Ruben,
Reference to our telephonic conversation:
We have escalated to the Price Lock team to contact you regarding the Price Lock deals.
We do sincerely apologise it has been a week and no contact has been made. We have sent an urgent escalation for contact to be made.
Please be assured of our best service and intentions at all times.
Kind regards
DStv: Hello Peter Team
Reference to our telephonic conversation:
We have escalated to the Price Lock team to contact you regarding the Price Lock deals.
We do sincerely apologise it has been a week and no contact has been made. We have sent an urgent escalation for contact to be made.
Please be assured of our best service and intentions at all times.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2020, 17:14
Official
Hi Ruben,
Reference to our telephonic conversation:
We have escalated to the Price Lock team to contact you regarding the Price Lock deals.
We do sincerely apologise it has been a week and no contact has been made. We have sent an urgent escalation for contact to be made.
Please be assured of our best service and intentions at all times.
Kind regards
DStv: Hello Peter Team
Reference to our telephonic conversation:
We have escalated to the Price Lock team to contact you regarding the Price Lock deals.
We do sincerely apologise it has been a week and no contact has been made. We have sent an urgent escalation for contact to be made.
Please be assured of our best service and intentions at all times.
Kind regards
DStv: Hello Peter Team
Best regards,
RJ
Ruben J's updateReviewer Update
10 Dec 2020, 11:44Halo thank you for your reply this morning a consultant phoned me at 8:30 with a price lock deal with an explora for R949 then I said to her I don't want that deal I want the deal for R749 and then she said to me someone is gonna phone me right after this call I have with her and I'm still waiting I seriously don't no what to do anymore I feel I want to cancel everything with dstv my old contract expired this end of November and by the end of this month I probably will have a huge bill to pay so can you guys please sort this out thank you
RJ
Ruben J's update10 Dec 2020, 11:44
Reviewer Update
Halo thank you for your reply this morning a consultant phoned me at 8:30 with a price lock deal with an explora for R949 then I said to her I don't want that deal I want the deal for R749 and then she said to me someone is gonna phone me right after this call I have with her and I'm still waiting I seriously don't no what to do anymore I feel I want to cancel everything with dstv my old contract expired this end of November and by the end of this month I probably will have a huge bill to pay so can you guys please sort this out thank you
RJ
Ruben J's updateReviewer Update
11 Dec 2020, 08:19Good morning I'm still waiting on someone to call me this is really poor service a whole 2 weeks and no one bothering to make a call dstv you guys are really poor
RJ
Ruben J's update11 Dec 2020, 08:19
Reviewer Update
Good morning I'm still waiting on someone to call me this is really poor service a whole 2 weeks and no one bothering to make a call dstv you guys are really poor