BH
Barry H

1 reviews | Active since Nov 2013

30 Jun 2015, 14:43

******* Service - *******

Dear Multichoice<br> <br> I understand that I took out my Explorer deal for 24 months. However, in that time, I've since been billed 3 times the R 799.00 per month in ONE month. Math seems a challenge to you lot. Now, due to unforeseen circumstances, I will not be around to make use of DStv for the month of July - hence, why should I pay for something that will not be used? Your call centre lady said she would escalate & get back to me by 13:30 today - still waiting for that call. So, I used my own airtime again, and the other agent said my account cannot be paused. The least you could do, is get your accounts/billings right

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2015, 11:49
Official
Hello b.horsburgh,

We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to the DPP Explora 24 months contract that is why we have escalated for urgent assistance.

We would like to sincerely apologise for the delay and any inconvenience caused. You will receive feedback before end of business day.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards

Nesta