******* service from DSTV, unbelievable actually.

Yet another decoder failure was upon us on 4 Jan 2019, my wife went to Centurion branch to get a new unit, and from previous mutiple experiences I reminded her to ensure the DSTV agent sets up the new decoder properly. Low and beyold, after installation, and numerous phone calls this unit must be taken back at my own cost and time to have it fixed. How on earth is this possible, does nobody take responsibility for work done?. Does Head Office not realize there is a problem. WHAT IS WRONG WITH THIS COMPANY!