******* service and **** prizes

My name is Thobeka Sibisi..I was recently upgrade to Premium package because I won it during 12 amazing reward for festive.I was told because I am on price lock I will have to pay for the prize I was awarded on top of my normal pay rate with is R524 for DSTV compact contract.I have Pop of payment , screenshot of price won and what claimed to owe now..THE SAD AND FUSTRATUNG PART IS IM LEFT WITH NO CONNECTION AND MY MISTAKE WAS TO PLAY AND WIN...I NEED ANSWER NOW ow and TLthat was meant to call me just buzzed me..I need compensation for this