******* service and Pathetic Agents.

Firstly I called the call centre middle of March to downgrade my services to Compact , I was told i can only do the downgrade when it my Due date, and I was told the downgrade will be done automatically on the 1 of April because I have already requested it, and I receive an sms to pay R469.72, amount was paid , I was not at home for 2 weeks to view my Dstv and only to find out that my Dstv is disconnected because I'm owing Dstv, mind you the services was not downgraded as per my request and now I'm told unfortunately it was a system error that I didn't happen, who ****in fault is that ..Nxah, and than today 18 April I'm calling the call centre to find out what going on, Kamogele Legote answers the fone and tells me I'm still on the premium and my services where not downgraded, and I'm like who's fault is that, then I flippin ask for the supervisor and she' putting me on hold for 15 minutes yet I told her I'm using my cellphone to call.. I have endless problems with Dstv if only there was another provider I can move too, I would really appreciate it , not this nonsense provider Dstv. Right now I'm sitting without TV .. I hate Dstv service ..Nxah... Useless call centre agents...