******* PATHETIC SERVICE
I am so disgusted by Multichoice.<br> They give such pathetic customer service because they know they have no competition. Wait till most South Africans get uncapped and download and stream all these shows, then we'll see what happens to you.<br> <br> Beginning of June I paid R319 for Compact and requested that I be downgraded from Premium to Compact. This was not done. 2 days ago my services were disconnected. When I enquired I was told I must pay an extra R200 something for Compact, when I asked what for because I paid R319 I was given a ******** story about how the downgrade wasn't processed as its limited to my invoice date.<br> <br> Say what???<br> There's a reason I asked to be downgraded you nincom****s. I didn't downgrade for the fun of it. I downgraded because there's NO MONEY FOR PREMIUM. You take your customers for granted and that's just so sad.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records you have been assisted by one of our consultants and advised on the billing on your account.
You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records you have been assisted by one of our consultants and advised on the billing on your account.
You may also request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert