******* Agents Service

I simply don’t understand how DSTV doesn’t have cohesive team. Made payment yesterday R110 amount due was R109, wake up in the morning my Dstv is blocked, spoke to first agent informed me to send my POP everything will be sorted. I did that, nothing. Received an email stating “Good day Emily,

Thank you for contacting Billing and Collection Please be advised that your proof of payment has been received and the payment will reflect in 48 - 72 hours, in the meantime we have reconnected your channels.

Should you need any further assistance, please feel free to contact us at any time.” from Getty Dhlamini, waited for few minutes still my channels are not back on. I called again spoke to a coloured lady she put me on hold till I had run out of airtime more than 20 minutes. Send again an email to the POP to resolve my issue, nothing I then called another agent Monwabisi and he was just clueless asked to speak to Supervisor or Manager in charge he stated he is still busy. Now I Admin a situation where I feel as a client that I never received such email because they don’t even see it on their system.. so I am just a big fat **** and people might loose their jobs to reconnect my channels