Router to be delivered to my address

I'm not happy as I'm writting this at the moment,I app**** for DStv internet on the 14th of June,a consultant told me my router will be delivered within 5/7 working days...7days passed after I started to inquires when is my router going to be delivered ,one of DStv internet department gave me a tracking number to check ,I then when on the dot the courier company to trace i saw that my router was with them and they can deliver anytime, unfortunately I didn't receive anything,I called again they said I should check again with a trace no.then I saw on the 28 my router was sent back to DStv...I called again a consultant said they router was delivered to the wrong client, and is activated,and month end they deducted full instalment of the product I DNT have or receive...I'm calling them every day with my airtime no one is helping me,if someone received the router that had to be mine then is she/he paying or I'm paying for him/her? Since they have my products but I'm the one paying...I called several times since from June until today I'm calling them seeking for help and for my router to be delivered...no one is helping they sending me from Pilar to post...such a big company,can I be assisted the matter can be resolved atleast before end of this month since I app**** from 14th June today is the 18th of July,all the consultant who helped me including their team leaders they lieng coz they keep on promising to call me n get back to me but no one calls me back...can this matter be solved I'm asking you guys to assist...I beg...I need a router... because is active...I'm very disappointed in DStv poor service such a big well known company...