Router Issue

Good Day.

I would like to sadly say that i have gotten a bad service with regards to my Router issue. I bought a this DStv Router with high hopes of having great internet experience, OH boy was i in for a joy ride of misery.

I went to their offices in Randburg to get my issue resolved properly. the took long to attend to me, and when it was my turn they assisted me but still my issue with the simcard that dont read the router was half fixed. they told me to go home and switch it on for more 24hrs, ofwhich i did but still even now my issue is not resolved.

All they know is that they will keep say'' Ok sir, im going to escalate your issue futher" im fedup with Multichoice, yet they told me to pay first in order to activate the internet. I did pay but still no internet .