Router connection

I've app**** for router contract with dstv multichoice which was approved on the 6th of January 2024 and was delivered on the 9th to me by courier On the 10th of January I contacted multichoice for activation and they told me it doesn't appear on my account they need to escalate the matter to internet department. From the 11th of January I keep on contacting them as my connection problem was not resolved but keep on giving me excuses that they're waiting for network department for response because there's no contact for it's only by email. Internet department called me and told me that there's no router appearing on thier side I took my matter to Mtn shop to register my line as per multichoice instructions but still no help.Since from the 10th of January calling them to resolve this matter but till this day of the 22nd of January nothing happens