Router Connection

I app**** a router contract at DSTV and was approved on the the 06th of February 2024 and delivered on the 9th of February 2024. From the 10th of February I've been calling dstv to activate my router account and connect it but they've been giving me different stories about connection. I used a lot of money on airtime to try and fix this problem but up until today (1st February 2024 it's still not connected.I called them and I was told the reason for it to not get connected is because wrong address that was captured which they didn't picked it up all this days I've been calling them every day My router is still not connected up to this day of 1st February 2024 and dstv doesn't seem to be concerned about this matter but they're charging me for the service that I'm not using because of thier failure.