Router collection.

I've been experiencing very bad service from these people. I requested for internet connection and two routers where delivered at my place (delivered in September) I notified them and requested that they come collect the order router which I haven't use till today.. they've been promising to collect this since last year October. We're now in 2025 and the only thing that they are good at is to disconnect my subscription, i struggle everyday being transferred from one department to another being told that there's an outstanding amount that needs to be settled. This is really frustrating.