Router

I app**** for DStv on October 22, 2024, and on November 7, 2024, I made a payment (document number: R1400) that included DStv and internet services. The router was delivered to me on November 22, 2024. This means that from November 7 to November 22, I had no router even though I had paid for the entire month.

After receiving the router on November 22, it did not work until December 3. I tried everything to resolve the issue, including calling and texting customer service. However, they repeatedly told me to restart the router and remove the SIM card.

Now that I want to cancel my internet service, I am being told that I must pay a cancellation fee for the router, which I had for less than 10 days and did not work. Additionally, I need to make another payment for a router that is still not functioning in December. This situation seems unfair.