Rotten service

DSTV is pathetic.

I called on the 20th of June to cancel my contract.

I asked the consultant for the amount to cancel the contract he gave me a figure which I understood was to cancel the contract I took because there is still six months remaining On the twenty second of June the they debited R1465.30 My dstv would be canceled on the 20th Of July.

Today I see the dstv is still active and I must pay R559 on the 20th of August.

when I called the call center I spoke to three different consultants and every time the call was dropped after I explained the problem.

Apparently there is a R180 that must still be paid I am not liable to pay it because I asked for a fulle settlement amount on the 20th of June and that R180 was mentioned by the consultant so I ask you how many times must I pay dstv to cancel a contract???

I have contacted the bank to cancel the debit order I have also emailed the insurance department to cancel the insurance on the decoder.

As for those three poeple I spoke to that kept dropping my calls VERY RUDE and inconsiderate!!! I don't phone for free I use MY airtime to call . 0 customer service 0 empathy 7 years with Dstv never skipped a payment and this is the treatment I get.

I never want to have anything to do with DSTV again very disgusted by the disrespect 😤