Roge business from DSTV

Such rougue business ethics. I am currently doing home renovations and the Dstv dish needs to be removed, I called DSTV and advised that they can't put a hold to on my account and can only do so at the next payment date which is 1 December 2021. So DSTV also advised that they cannot downgrade my package. So I must pay for 3 weeks of dstv without using it? Seriously dstv, Is this how you treat your customers? Really need to think about reconnecting this