dK
deborah K
1 reviews | Active since Oct 2023
17 Dec 2023, 15:36
Robot messages needs upgrade.
Showmax error message yet the account is fully paid, the robot chat is worse not directed and don't have all the errors listed... Even worse chose option to speak to the agent it then only greeted and was offline what a service for such a well paid product. To have *********** agents who take their time to respond to customers.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Dec 2023, 16:08Hi Deborah, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2023, 16:08
Official
Hi Deborah, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
Best regards,
dK
deborah K's updateReviewer Update
17 Dec 2023, 17:10Worse I have been on the phone for 1hr:30 with 2 different agents who couldn't help me.. Until my airtime was cut off they didn't even find the decency to call me back to tell me what's to do next since they have tried all or atleast what they tried to clear the error I'm disappointed with the service and the level of technical support
dK
deborah K's update17 Dec 2023, 17:10
Reviewer Update
Worse I have been on the phone for 1hr:30 with 2 different agents who couldn't help me.. Until my airtime was cut off they didn't even find the decency to call me back to tell me what's to do next since they have tried all or atleast what they tried to clear the error I'm disappointed with the service and the level of technical support