1 reviews | Active since Apr 2015
Robbing money in broad day light !!!
I am highly disappointed by Multichoice , I am on the R100 package , i did not use my decoder in February then decided to activate it in March , Firstly i paid R150 the consultant i spoke to reactivate did not tell me that i needed to top up R17 she told me everything was okay nothing needed to be topped up, all is in order , 2or 3days later got cut off , i called Dstv and they told me i had to pay R17 , which I paid but still got cut off a few days later , i called again and told them, i paid R20 the person told me that i was still in arrears after I paid another R50 on top <br> bottom thing i keep on calling every 4 days now it looks like its my fault , today I have just paid R200 then called DSTV only to be told that on the 9th of May I have to pay another R79 so in other words for a R100 package, i have paid a total of R420 in one month and still in arrears <br> i spoke to a supervisor and she confirm i have been double charged at some point and they were going to reverse it , i feel the reason I am on the R100 package is because, that what i can afford and have never had such issues before 2011 when we started using it , I REALLY FEEL ****** IN BROAD DAY LIGHT !!!!<br> JENN
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been rectified and is currently reflecting a zero balance.
According to our records your next amount due is on the 9 June 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the billing on your account has been rectified and is currently reflecting a zero balance.
According to our records your next amount due is on the 9 June 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
