Robbing Customers

Multichoice is currently undergoing a system upgrade. So the cut off my service I then have to phone them to get it reconnected. After they reconnect the service I see my Explorer functions is not activated. I have to phone them again where I am told that this function can not enabled because no one has access to the system while the upgrade is being done. Which u belive is the biggest bull I have ever heard. How can a massive international company like Multichoice not have the back up to switch my function that they so conveniently switched off. I am basically paying for a service that i can not use. Pathetic Service. Very disappointed.