Robbing an Old Woman

My granny who is 83 years old has Dstv access and Indian channels which she is paying R390 per month after collecting her grant . When I paid her account on the 4th of October 2022 , I saw the the overdue balance is R700 which I was shocked. The next 5th October 2022 - I called DSTV regarding this and I explained the situation the team leader Nokozula promised to call me back with feedback to date she has not called. On the 5th of November 2022 after collecting her grant paid the R390 again this time the amount due is R1100. I called today because DSTV suspended her DSTV. DSTV told me someone activated a compact package on the 17th September 2022. My contact number is on this account and DSTV did not sms me to say that compact was activated. Today I also learnt that after the activation of compact someone made a cash payment of R390 on this account on 17th September 22. The first time i called i spoke with Andiswa who stated she cancelled DSTV compact and activated the access and Indian only and that the services are active. My wife told me the DSTV is still not on. I called again spoke to agent who got the team leader - this time I spoke to Nolukhanyo who i explained the issue and she promised to call me back at 16:30pm which didnt happen. At around 16:45pm i called DSTV again and spoke to agent who asked to speak to team leader. I spoke to Nosipho from the Durban call center who accused me of activating the subscription and blamed me for everything. She also stated there is nothing she can do to help my granny. How can DSTV rob an old lady who is 83 years old that depends on DSTV to keep her going in her everyday life. Why is our government not introducing another service provider similar to DSTV because clearly DSTV feels its fine to blame customers and rob an old lady. I have advised all family members to cancel all DSTV subscriptions and will also share with newspapers and social media. DSTV needs to call up all calls recorded from 5th October 22. I am taking this matter further and further.