1 reviews | Active since Feb 2016
******* IN DAY LIGHT
Hi <br> In October i phoned multichoice to open lines for a particular sport channel, they informed me to pay R5 and some change and I paid about R6 for that month, with knowledge of not changing my package. <br> <br> In December some guy called me and advised that I am not paying enough toward my account, in response, I told him that, i only needed to watch a sport channel for that day, and he asked me to pay more money while he investigate my matter, i did pay again but he never came revert to me, and <br> <br> today my account is suspended, they tell me to pay more money toward my account with the package i never wanted. <br> This afternoon I spoke to Nelisiwe Cindi who denied to link me with her supervisor Ndumiso Memela instead she gave me an non-existing number to complain which is ***. <br> I told Nelisiwe that last person I spoke knows that my account must be rectified back to my original package, instead she said, there no note for that, and there is nothing she can do<br> <br> After talking to Nolisiwe for 34min to using my cellphone, I was informed that the ONLY WAY TO RESOLVE THIS IS PAY MORE MONEY. <br> Nolisiwe denied to give me contact details of her supervisor, now Im not sure where to go from here
Please accept our apology for the poor customer experience.
We have checked your account and confirm that you called on 24 October 2015 to upgrade. You were advised on the pro rata amount R5.30 for the Premium package. This balance covered the Premium package from 24 October 2015 till the 01 November 2015.
We currently do not provide our customers with the option to select channels in order to pay accordingly. Individual channels on their own are expensive and if customers were to select a mix of their own channels, they would end up paying more than what they currently pay.
As channel choices vary greatly, there is also a chance that a specific niche channel will become unaffordable if there is too little interest.
Currently, you're subscribed to the DStv Extra package and the account reflects a credit balance. Your next payment is due on 02 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter), DStv (Facebook),***, DStv forum
www.dstv.com.
Kind regards
Dinah
Best regards,
Please accept our apology for the poor customer experience.
We have checked your account and confirm that you called on 24 October 2015 to upgrade. You were advised on the pro rata amount R5.30 for the Premium package. This balance covered the Premium package from 24 October 2015 till the 01 November 2015.
We currently do not provide our customers with the option to select channels in order to pay accordingly. Individual channels on their own are expensive and if customers were to select a mix of their own channels, they would end up paying more than what they currently pay.
As channel choices vary greatly, there is also a chance that a specific niche channel will become unaffordable if there is too little interest.
Currently, you're subscribed to the DStv Extra package and the account reflects a credit balance. Your next payment is due on 02 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter), DStv (Facebook),***, DStv forum
www.dstv.com.
Kind regards
Dinah
Best regards,
