SM
Siya M
1 reviews | Active since Jan 2018
15 Jan 2018, 21:39
*******, Fruad.
They take money from my account, overcharge you and when you call them they put you on hold for an hour.
I communicate with their agents via email. They confirm via email that they need to refund me and then don't respond to my emails.
I spoke to two of their agent, which I will soon disclose either here or social media. They promise me that I will be refunded and then dololo, they don't respond to my emails. two agents both females.
Even worse, now they not allow me to change debit orders to manually paying the monthly subscription. This means they will continue sucking money from my account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Jan 2018, 09:00Dear Siya Mqokozo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Jan 2018, 09:00
Official
Dear Siya Mqokozo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 12:09Good day Siya Mqokozo
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our record indicate that you have been assisted and the billing on your account corrected and your refund paid into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 12:09
Official
Good day Siya Mqokozo
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our record indicate that you have been assisted and the billing on your account corrected and your refund paid into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,