nN
neville N
1 reviews | Active since Dec 2016
01 Dec 2016, 16:36
******* from DSTV
<p>I am currently moving hosue and need to cancell my DSTV as the place i am moving to already has DSTV. I have been happy with DSTV until now. I phoned the call centre and they said that i cannot cancell until my bililng period has ended which is on the 20th of December. So basically i am paying for a servcie for 20 days which i do not need. This is ********* and completely ridiculous. I tried to explian this to the DSTV agent and they could not help.</p> <p>Surely DSTV can put customers first????</p> <p> </p> <p> </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Dec 2016, 16:49Dear Neville Naidu
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply01 Dec 2016, 16:49
Official
Dear Neville Naidu
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Dec 2016, 17:11Good day Neville
Our billing policy stipulates that your service can only be cancelled/disconnected on the last payment date. Please note that we offer services on a monthly fixed contract. For this reason, we have scheduled for your service to cancel on the 20 December 2016.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Dec 2016, 17:11
Official
Good day Neville
Our billing policy stipulates that your service can only be cancelled/disconnected on the last payment date. Please note that we offer services on a monthly fixed contract. For this reason, we have scheduled for your service to cancel on the 20 December 2016.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,