1 reviews | Active since Dec 2020
*******!
I am very upset at the current situation at hand. I cancelled my DSTV as from end of November. Today i wake up and my bank account without my consent has been debted by R1838! I had insufficient fund as my husband has been retrenched and i have to pay all the debts and living expenses on my own now which is why i cancelled my DSTV as i cannot afford it!
On top of this i have now been charged R110 by FNB for an unpaid debt order ! I request that this be refunded to me immediately!
I just got off the phone with your call centre i spoke to Getty. My call was started at 08.01am on 04/02/2021 ***-i79
She advised me that your system automatically activated my account without my consent or knowledge. I dont understand how as my decoder is still on channel 100 and i cant use it! She said that she will send an email to have this balance of R1838 cleared up and my balance to be R0. I also requested a letter be sent to me to show that my account has been closed as requested already end of November and i do not owe DSTV ANY money!
This is absolutely unacceptable!
I want this sorted out ASAP!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
We would like to confirm that your services has been completely cancelled and your DStv account balance is at a zero balance, meaning you are not owing DStv. We also assure you that there will not be any DStv debit order transaction into your banking account in future.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
We would like to confirm that your services has been completely cancelled and your DStv account balance is at a zero balance, meaning you are not owing DStv. We also assure you that there will not be any DStv debit order transaction into your banking account in future.
Kind Regards,
DStv: Hello Peter Team
Best regards,
Thank you for the feedback.
I expect my R110 to be refunded ASAP.
Thank you
Thank you for the feedback.
I expect my R110 to be refunded ASAP.
Thank you