1 reviews | Active since Nov 2015
*******
on the 8th of august there was a break in at my house and unfortunately my television was ******,i have a debit order with multi choice which normally runs on the 25th of each month ,so on the 8th of august I decided to reverse the debit order as it would be pointless for me to pay my subscription yet I don't have a tv.
on the 31st of August I called multi choice requested them to cancel my service as I don't have a tv and currently cant afford one to my surprise that was not done and multi choice advises that I am now owing them 621.29 which doesn't make any sense hence I didn't use the service from the 1st till current.
I acknowledge the fact that am owing the subscription for august and the reconnection fee which I would like to believe that its a total amount of 435 not the 621.29 as I called on the 31st requested for the services to be stopped and I guess that was not done and that really upsets me simply because its not fair to pay for what you didn't use and even worse in called and explained my situation.
I have been with multi choice for almost five years now and am so disgusted by the poor service provided by the employees!!!
Dear Phumzile,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Phumzile,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Phumzile,
We do emphasize with you regarding the incident that has occurred to you.
Our intention is certainly not to provide a sub-standard service to our customers.
Please note as per our billing rules you were supposed to contact us early to inform us of the request to suspend the account right after the incident occurred.
This would then enable us to schedule a disconnection of the services at the end of your billing cycle on the 25.08.2018. Services can only be disconnected at the end of the billing cycle.
The system kept billing as the services were also active on the account. We do not have visibility to see if you are watching TV or not and only rely on the client to inform us on the usage on the device, if the decoder must be activated or disconnected. As a result, the account has incurred balance of R621.29 in arrears.
We do urge you in future to contact us or send us an email on any enquiries you have regarding your DStv account.
Unfortunately, the amount of R621.29 is outstanding and will need to be settled.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Phumzile,
We do emphasize with you regarding the incident that has occurred to you.
Our intention is certainly not to provide a sub-standard service to our customers.
Please note as per our billing rules you were supposed to contact us early to inform us of the request to suspend the account right after the incident occurred.
This would then enable us to schedule a disconnection of the services at the end of your billing cycle on the 25.08.2018. Services can only be disconnected at the end of the billing cycle.
The system kept billing as the services were also active on the account. We do not have visibility to see if you are watching TV or not and only rely on the client to inform us on the usage on the device, if the decoder must be activated or disconnected. As a result, the account has incurred balance of R621.29 in arrears.
We do urge you in future to contact us or send us an email on any enquiries you have regarding your DStv account.
Unfortunately, the amount of R621.29 is outstanding and will need to be settled.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,