****** OVER AND OVER AND NO HELP TO IT BY DSTV

my services have just been disconnected and god knows why because I paid in full the r329 .so now i spoke to thandeka ndlovu and she's giving me a whole lot of stories saying that i just have to go pay my account as it will not be activated,but whta i dont understand is so many days im fighting for this and still its not being resolved and dstv always saying they going to solve it and i must not worry about the balance thats showing on my app its going to get cleared and then now everyone i speak to tells me im still owing,so whos actually going to help me here,or they just out to get me all of them..im pleading for someone to come and help me with this problem and its going on for too long now,and i am not going to pay for something thats not my problem ,if they make mistakes with our accounts they need to account for ..this thandeka ndlovu is telling me that i ddnt pay for a compact plus and im asking why must i pay for that cos it was on the house for the yearly anniversay,and she saying it was never activated n im like but so many screenshots i sent to prove that i was eligible and they had it open for me,and she said no you were supposed to pay for the compact plus aybooooo somebody please help me with this *********** people ..somebody please communicate with me on this matter