******! Given up and going to Ombud

<p>Every month I paid extra on my DSTV subscription. When I cancelled my subscription late last year I had ~R1,000 credit on my account. I requested a refund, and was told I had to submit a copy of my ID (no problem), 3 months bank statements (for a refund??), and proof of over payment (???).</p> <p>I told them that the credit was built up over a long period of time, and that is evident in my monthly payments that they have record of. I was not prepared to give them 3 months bank statements for a refund, and offered to submit a Proof of Bank Account letter from my bank. The response was that in that case I will not get my refund. I asked for DSTV to send me a letter to that effect, they agreed, and now 3 months later I still have no letter.</p> <p>I did however receive notification that they renewed the insurance on my cancelled decoder, and that the premiums are now due.</p>