HR
Hlamkile R

1 reviews | Active since Mar 2022

02 Nov 2022, 10:19

****** by Dstv MultiChoice

I'm paying a compact service channels monthly for R410 via app on my phone. Since from last year, I normally receive once in a while on my email account about Dstv specials. My concern is they have cut or close my channels saying that I'm owing them. But I'm paying monthly, when I called trying to understand how so, they told me that there was price increase around June so there is a difference of R19 that is accumulating hence they have stopped the channels. This company it's not fair not even a single day told that prices have increased, when they noticed that I'm paying every month they never switched off but only this month without notifying me. To make it even worse the lady I was speaking to (Yolanda) said I'm owing R186 however when we calculating it its supposed to be R114. She said she will speak to her boss about it but they respond a month later mind you payment for this month it's still sitting with them.

This people are blood suckers shame, they are trying to recover their looses in a wrong way by robbing people, this is unacceptable.

I really hatetgem because this is for the second time and they also did this to my friend years back. They ******** people

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2022, 10:26
Official
Hi Hlamkile 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2022, 16:12
Official

Hi Hlamkile,
Thank you for taking my call, as per our conversation please note that I have reconciled your account you will need to pay R25.40.

The subscription price lock has been activated you will pay R409 for 24 months on compact and you will be not affected by price increases within the period you can still upgrade and downgrade within the contract however should you cancel within the contract you will be charged R180.

Hope the above is in order, once again we apologize for the inconvenience.


Kind Regards,
Duduzile Mthembu

Best regards,