****** by DSTV box office
<p>Why am I being charged for a movie Trolls booked on the 11th, 12th and 13th of February that I never received despite my emails and calls to your call center. How is it possible that you would charge me 3 times for same movie in 72 hours? Why is no one responding to my emails and giving feedback to the calls I made to your call centre? This is totally unacceptable and **************** from DSTV.</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Feb 2017, 21:03Dear Tasim
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Feb 2017, 21:03
Official
Dear Tasim
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Feb 2017, 12:55Dear Tasim
We have assessed your account and we can verify that you were only charged twice for the movie Trolls and we have reversed both charges since you were unable to watch the movie.
You were then charged R35 for the movie The Girl On The Train on the 12th of February, no any other charge incurred on the 13th. Your Box-Office account is balance is R70.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply18 Feb 2017, 12:55
Official
Dear Tasim
We have assessed your account and we can verify that you were only charged twice for the movie Trolls and we have reversed both charges since you were unable to watch the movie.
You were then charged R35 for the movie The Girl On The Train on the 12th of February, no any other charge incurred on the 13th. Your Box-Office account is balance is R70.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,