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On Friday morning my DSTV account got suspended. I transferred R1000.00 into the Multichoice account and proceeded to call them for the activation of my account. The consultant advised me that the outstanding amount for my account was about R360 and confirmed that the R1000 payment leaves me with a credit of about R640.00 during the time she was activating my account. Today I call to transfer funds into<br> My box office account and the consultant was very disorganized. I gave her my ID number a couple of times, as she struggled to access my account. Eventually she communicated that there was a<br> Problem with her system and she put me on hold. She returned with the information that from<br> My R640.00 credit several amounts wee deducted for prorated fees. I asked her to explain why I was billed for R360.00, while there still monies sue. She ramblled on and I still did not understand. She was unapproachable and not of much help in answering my questions. My question remains: why was my account disconnected for R360, then had money taken from my credit without my knowledge?..I feel ******, how many times have I paid and had money taken from my credit without my knowledge? I need an explanation