AM
Admire M

1 reviews | Active since Jan 2015

01 Feb 2015, 10:29

******

On the 26th of January i received a number of txts from dstv advising me to pay for my dstv before the 31st... I did so but to my surprise was cut-off and a reconnection fee of R100 is required ...why should I pay the fee when i settled my account before the 31st of January.... Who is responsible for the txts and why blame us when u provide dates on those sms...dstv staff is very rude and ********

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2015, 19:43
Official
Hello lily112,

We have sent a request to investigate your sms query. Feedback will be provided.

Please note that you billing date is the 28th of the month and your payments are due on or before this date.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Warm Regards

Kristel

Best regards,