EN
Edington N
1 reviews | Active since Aug 2015
13 Aug 2015, 09:55
Ripping us off
They don't even send us statements to show how we incur cost, they just disconnect our dstv and I paid 15 days ago the amount they said I owe. I'm very angry this is the second time this is happening
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Aug 2015, 13:16Hello champion2nd,
Kindly accept our sincere apologies and the inconvenience you may have experienced in this regard.
We confirm that your services are active on DSTV Compact package and we would also like to know if you may still unable to view your subscription and also let us know of any error codes that may be displayed either on the decoder or the tv set, so that we could look into it and amend it were possible.
Please refer to your personal email for account information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies and the inconvenience you may have experienced in this regard.
We confirm that your services are active on DSTV Compact package and we would also like to know if you may still unable to view your subscription and also let us know of any error codes that may be displayed either on the decoder or the tv set, so that we could look into it and amend it were possible.
Please refer to your personal email for account information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply17 Aug 2015, 13:16
Official
Hello champion2nd,
Kindly accept our sincere apologies and the inconvenience you may have experienced in this regard.
We confirm that your services are active on DSTV Compact package and we would also like to know if you may still unable to view your subscription and also let us know of any error codes that may be displayed either on the decoder or the tv set, so that we could look into it and amend it were possible.
Please refer to your personal email for account information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies and the inconvenience you may have experienced in this regard.
We confirm that your services are active on DSTV Compact package and we would also like to know if you may still unable to view your subscription and also let us know of any error codes that may be displayed either on the decoder or the tv set, so that we could look into it and amend it were possible.
Please refer to your personal email for account information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna