Ripping people off on decoder insurance? Be very aware. How may subscribers are affected.

<p>Had a problem being charged insurance for decoders not in use by me probably on the ******* dump - took up DSTV direct and with compliance manager re decoder insurance and unilateral contracts on same dates below -no rsponses from anyone needs deep investigation. DSTV - Multichoice you are a public company and may I suggest your CFO gets hands on here. Next step social media but want to give DSTV a chance to remedy. 48 hour rule in call centre not even respected. Compliance manager not responding either. </p> <p> </p> <p>Email from DSTV on 4 April 2017</p> <p>Dear Valued Customer</p> <p>CASE NUMBER: ********** </p> <p>Thank you for contacting us.</p> <p>To keep track of your query, we’ve created a reference number for you.</p> <p>We acknowledge your query/complaint escalated to our department and you can expect a response within 48 hours.</p> <p>While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.</p> <p>Chat to you soon,<br />Decoder Insurance Team</p> <p> </p> <p>From compliance manager outsourced to KeyComply cc - Meera Vala - no further feedback on my issues with DSTV - needs investigation. </p> <p> </p> <p>E mail - 5 April 2017 </p> <p>Good morning Mr Dixon,</p> <p>I am meeting the with MultiChoice management this morning and will discuss the contents of your email with them and provide feedback.</p> <p> </p> <p>Please confirm if you have submitted the insurance cancellation request to MultiChoice. If not, I will arrange with the Decoder Insurance department to contact you to process the request.</p> <p> </p> <p>Thank you.</p> <p> Meera Vala</p> <p> </p>