Ripping of customer by putting two services on same decoders

I ve 24 months price lock with Dstv my smart lnb fails then I texted them to move the service from explorer to hd decoder they say did then I get a new Lnb I tell them I see a picture on my explorer please bring me my service to explorer they did I get pictures I get home my hd extra view has pictures I asked why they tell am on access package I was no these is extra view why access they put it on extra view pictures boom come pay day my debit amount is up by Over R200 from 500 something to 700 something hai khona Dstv I have enough of you now I ve seen your tricks so all I need now is to removed from debit order since we'll my contract is expired with you, I will decide when to pay it or not coz my loyalty hasn't paid me here maybe it will be time for me to move to internet tv come on woow