Ripping customers off

<p>I have 3 decoders registered on my account.Only 2 are active.Last month I downgraded the package of both decoders and deactivated one.Only to find out that one of the decoders was not downgraded and not deactivated.I was sent an sms of a bill for the full subscription of the decoder that is suppossed to be off.Now my account is suspended because of a decoder that was suppose to be off.</p>