**********---DICONNECTED SERVICE

good day, trust all is well, i am highly dissatisfied with DSTV, on the 10th of June 2020, we enquire about our balance on dstv self-service, and they advised that the balance owing is R390 we've paid and than we were still in arrears with R18. and some odd cents , than we've paid R20.00 , than we were up to date but still our service were not active, we called the call centre , they advised that our balance owing is R490 , that is impossible because if its true than that balance is only due on the end of June2020, they refused to reconnect us , even went on the chat of dstv selfservice Noluthando told me the same thing said we did not pay for May, told her that for 2 months our balance were the same because we did not view for 2 months , we paid R550.00 and R200.00 early april 2020, those payments are not reflecting on their system, they told us we've used the incorrect account number now that is impossible because we are paying on cellphone banking and we used the beneficiary that capitec provided us with when making payment, thats on the account on the app and ive again paid it the same way like this month and those payments are reflecting, we went to Capitec they advised us that DSTV was suppose to allocate these payments to their system, but still they did not allocate those payments, so now i am really ****ed off for the fact that weve paid and paid but our money goes to waste, proof of payments were sent to dstv to allocate these payments but still did not do so , i've again sent it on Thursday but they did not do anything about it , so now we've used our data airtime and still are not reconnected and still cannot benefit , i feel like cancel this whole dstv account because it seems like a money making scheme, i am not the 1st customer and definitely are not the last, so i humbly asked for HElp and this to be sorted out and to reconnect my account , we are now on day 4 and its still not connected, ..Our contact details are Garreth Wilkinson, the account holder: ***, and mine account holders wife Angelique ***

****ED OFF#####AND FED-UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!