********** customer

I am very frustrated customer. I have set up a debit order for the family package however on the debit date I was debited for the premium package. I then had to waste my time n go in to the bank n reserved the money because of multi choice being *********** n robbing customers by automatically changing they package without being informed by the customer. I made a payment last on the 9th of last month n I'm disconnected due to the incorrect amount being debited. I made a payment today n I'm still disconnected!!!!! I foned customer care they now need proof of payment Wat bull****. yourl made the mistake now I want it to be sorted out!