LM
Lucia M

1 reviews | Active since Nov 2016

08 Aug 2017, 11:34

********** by dstv

<p>For the past couple of months i have been paying dstv twice a month, i ahve been paying dstv early on the 20th of the month, but on the 1st of every month i would get a notification that the account has not been paid and the account would be suspended, and when i called them to find out what was happening they just said sorry and gave me a lousy explanation, if i py the account on the 20th am expecting it to be suspended the following month on the 20 not before, they just charging people as they pleas, they are really ****py </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2017, 11:45
Official

Dear Lucia

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

LM
Lucia M's update29 Aug 2017, 16:34
Reviewer Update
I have not been assisted by anyone,dstv should refund the money or adjust the fees i accordingly but that has not happened instead am required to pay them again, I don't know how many times one has to pay dstv, when I called to sort out the issue the explanation still did not make sense, I don't know why we had to pay dstv over 1400 each month for 4 months