SP
SASHA P

1 reviews | Active since Jan 2015

23 Feb 2018, 13:24

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I app**** for the price lock offer which came with free installation that included a dish, cable, smart lnb and the explorer decoder however I had already had the service and when the installer by the name of Leon came through the do the installation he refused to remove the existing cable and fit the new cable that same with the installation and when I asked him to then give me the cable as later I may want to have extra view be says no will he come through to do the extra at an additional cost of R400 even though I informed him I do not require extra view right now and will only be looking into maybe at the end of year. now when I try to call him his cell is off ...what pathetic service received

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2018, 16:34
Official

Dear SASHA

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2018, 15:52
Official

Good day SASHA

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

We currently investigating your concerns with the relevant department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,