Ripp off

Hi on the 4th of May I called in to find out why my mum is paying so much as she was telling me she is on compact. Little to find out she is on compactPlus and she was not aware of this. I then queried if I can downgrade her package as she's a pensioner and she's paying alot for channels she's not using. I was Informed of various packages available and suitable for her and that I can also use the self service. I was informed that I can switch before I pay for the new month. I then did so. I have screenshots of the R461 that is only due for the 1 June. And a Whatsapp chat with bot saying the below. ""Your downgrade has been successfully scheduled for *02 May 2022*, your next payment date.

Until then you can continue enjoying all the entertainment on your ** package.""

Yesterday she received an Sms she must pay R700 and odd rand to reconnect.

Now, please note that your system told us R461 is due 1 June hence we did not pay the current package. A consultant told me today I will have to pay the amount due and the new amount for the package to watch.

1. My mom don't understand these things as she's a pensioner which you should consider. 2. Why is two consultants telling two different t stories 3. Why do you a App or chat bot if the correct details or Information can't display correct. 4. I will not allow you to milk a pensioner dry because your system isn't user friendly or doesn't update.

Then please be mindful that pensioners use your services for local Content and I'm sure you can accommodate their needs. This is really upsetting as I was prepared to only pay for the new package and not the old one as well.

This is unfair and cruel