CW
Craig W

1 reviews | Active since Apr 2017

18 Feb 2018, 06:58

Ripoff by Dstv installer Unique Installers and rude Call centre consultant

I have an existing DSTV account, so I purchased a decoder from Hi-Fi corporation in Springfield Durban with the free installation and dish. I told them I want this to be installed in my daughters room but don't want another expensive package. I called the number and spoke to a consultant who said someone would call to arrange installation. A Lennon from Unique Installations came, he said because I have an existing dish it will cost me R1500 to do the connection. I told him that's too much and to leave it. He gave me attitude because I wouldn't accept and left. I called DTSV again on the 15/02/2018 and spoke to another consultant who said another installer will contact me, to my dismay, it was the same installer. I told him I just want to have the dish installed straight to my daughters room. On the phone he said ok but when he got to my premises he's telling me I have to activate with a R359 package or else he does not get his money from you. I told him this was not indicated to me when I bought the dish and I just want the R19 or R29 package installed for my daughter, he gave way more attitude, I then called ********** 231 again and the lady who answered told me with attitude as well saying she explained to me. She was quite abrupt with me and said she wants to talk to the installer. I gave him the phone and he was telling her his own thing about me being and existing customer and that he needs to take off my existing dish. I then got angry and told him to give me my phone because he is talking nonsense to her. I then told him to just leave as I cannot handle all this nonsense. This is the way DSTV is treating me because these people represent you and are only out to make more money.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Feb 2018, 08:37
Official

Dear Craig Williams

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team