******* or what

2months back I Called Multichoice to let them know I was out of town therefore I request they switch off my Dstv so I can save on premiums till I have sorted my situation out. I was then told cut off can only happen on the 26th. I again called and spoke to Tebogo Ngobese under ***/i24 but got the same answer and results. Now my subscription then was R1500 ahead and because of that Dstv did not adhere to my instruction and keeps deducting from my positive balance. Now my question is are they ripping me off because I am loyal to them or it's because my request is highly impossible. Please let me know if it's too impossible to listen to customers request