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Siphelele M

1 reviews | Active since Jul 2014

05 Apr 2023, 20:35

RIP-OFF, Nonsense company!!!

We am sick of Multichoice and its *********** consultants!! We made payment using EFT in January, the fund got stuck with Pay@ which is Multichoices third party service. Multichoice disconnected our service, We contacted them and each time we did they would request for POP, after sending the POP they would reconnect our service. This went on the entire month until the only smart consultant in the entire company took our case and did a proper investigation, this smart consultant then found out that the funds are stuck with Pay@, they then logged a call and requested that Pay@ refund us these funds. We waited and the funds were finally refunded at the end of March. Now our bill is at R1200, they claim this is due to the reconnections that were made in January.... We have been without DSTV for 3 months yet we are expected to pay R1200 for reconnections that were due to their third party. I am beyond frustrated!!! I want nothing to do with this nonsense company!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2023, 20:43
Official
Hi Siphelele Mpanza, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
SM
Siphelele M's update10 Apr 2023, 18:28
Reviewer Update
As per my review, I paid in January my payment was sitting with Pay@. Why do I have to pay for the reconnect when I had paid on time and the money was stuck with your third party??? The reason I kept calling was because according to my knowledge payment was made, I had no idea that the funds were stuck with the middle man. Why must customers suffer for your/third party technicalities. I refuse to pay January reconnection fees. I have a January POP and the payment was made way too early. Please cancel the service, I do not want this nonsense anymore!!!!!!!!!