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My module 4u HD had a problem, just went dead displaying red light only. I went to the nearest MultiChoice to test it and they said its a factory fault. <br> <br> I asked them to disconnect my service and they did it. The following week i did a swap with them I got a new one and I asked them to reconnect me again.<br> <br> Two weeks later I had same problem starting loosing picture and dead again the new one. I couldn't do a swap because system is still down till now to do a swap on a decoder. I ask the nearest MultiChoice to disconnect my service again they couldn't do it. I was told to call the Call Center when I asked the lady at the Call Center to disconnect because I am not watching anything, she said to me, I dont have a function to disconnect it, I must go to the nearest MultiChoice in order to be disconnected.<br> <br> I called them this morning the answer to all this was I cannot access your account can you call again in 15 minutes. I called them after 2 hours. I was told that I have to wait for the 2nd of the month in order to be disconnected why ?<br>