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My payment is due on the 10th of every month. ....I was away got back this morning to find my dstv disconnected. ....I checked my balance it was 566 shocking because I was to pay 417 if im to add 50r reconnection fee thats 467....so I called customer care spoke to some lady who made me even more confused. ....she told me something about pro rata.....problem is I did not call and ask for an extension till I pay.....you guys are to disconnect me when the 10th ends.....I need someone to please call me and explain I want to make payment but 566 is a ******* and also I have complained about 3 times again in the past but no one bothers to actually call and explain